Manage the Human Dynamic

What do scientists, developers, managers, business leaders and sales professionals have in common? Their career success is largely determined by how well they manage politics and personal dynamics in the workplace. In this 3-day course, you’ll learn tactics you can apply immediately to improve the way you communicate, manage conflict, gain leverage, negotiate outcomes, navigate office politics, and maneuver ethical dilemmas.

You'll Learn To:

• Improve non-verbal communication skills
• Select the most effective communication medium
• Identify your preferred conflict style
• Apply five conflict resolution approaches
• Describe signs of over-use and under-use of each conflict style
• Minimize the relationship cost of using each conflict style
• Employ effective negotiation tactics
• Identify hard and soft negotiation tactics
• Describe the decisive factor in any negotiation
• Adjust your style to fit the negotiation scenario
• Identify 5 ways to build personal power
• Identify your power preference
• Practice creative power sourcing
• Escalate more effectively
• Build an ethical foundation for political maneuvering
• Effectively navigate ethical dilemmas
• Decrease your likelihood of facing ethical dilemmas
• Describe the importance of scripting
• Navigate and leverage office politics more effectively