Learn to deliver clear, constructive, complete, and concise communication

Communication begins before we speak or send written messages. We interact with stakeholders through non-verbal messages, based upon our emotional state of being, well before we select a medium to send a message. In this half-day session, you will learn the fundamentals of effective communication, including the relative impact of verbal and nonverbal messages, the strategic use of communication media, the importance of interpreting nonverbal cues correctly, the effective use of emotional intelligence, the importance of being concise and how to turn the sizeable gap between thought rate and speech rate from a liability into an asset.

You'll Learn To:

• Correctly define effective communication
• Describe the relative impact of words, vocal tones, and facial expression
• Identify the most likely interpretation of seven universal nonverbal messages
• Practice concise messaging
• Identify a conflated message
• Describe how to deconstruct a conflated message to make it more effective
• Identify the strategic advantages of various media options
• Identify strategies for making effective communication choices when emotionally triggered
• Explain the importance of selecting from a wider range of media choices
• Explain the importance of using the “F” pattern when constructing messages
• Describe effective ways to establish message intent
• Describe effective ways to process your message
• Describe the gap between thought rate and speech rate
• Explain how to turn the gap between thought rate and speech rate from a liability into an asset
•