Build Trust

Trust is the lubricant that makes remote work an effortless, efficient, and productive experience. Without it, teammates conceal weaknesses and mistakes, hesitate to ask for help, fail to interpret constructive feedback, jump to conclusions based on appearance, find reasons to avoid one another and dread when they are unable to do so.

In this half-day course, you will learn to describe varying trust profiles and identify emotional intelligence behaviors that can improve your trust dynamic with even the most resistant trust profiles.

You'll Learn To:

• Establish a common definition of trust in a professional context
• Identify signs of a low trust team
• Identify signs of a high trust team
• Assess your own trust profile
• Categorize trust profiles into one of four trust quadrants
• Develop action plans to use emotional intelligence to earn trust with each trust profile
• Distinguish safe trust from unprotected trust
• Describe ways to build emotional intelligence via self-trust
• Identify thought patterns that diminish the emotional intelligence trait of Self-Regard
• Describe effective tactics to eliminate six negative thought patterns which erode your ability to earn trust
• Identify emotional intelligence strategies for building trust with each trust profile
• Describe ways to give trust more freely and judiciously
• Explain when it is advisable to extend the probing period
• Describe concrete ways to earn more trust in your work environment
• Describe compelling reasons to consider a more effective trust profile
• Recognize biases that may lead to poor trust decisions