Communicate Effectively Through Conflict 

Delivered over 4 half-day sessions

In this 4-day course, you’ll learn to communicate more effectively, use emotional intelligence to reduce unhealthy stress and turn unhealthy conflict into collaboration.

Day 1 - Communicating Clearly, Constructively, Completely and Concisely 

You'll learn the fundamentals of effective communication, which occurs when the receiver’s interpretation matches the sender’s intent.

Day 2 - Less Stress, More Emotional Intelligence

You'll learn tactics for enhancing emotional intelligence skills which decrease unhealthy stress and enhance self-confidence, self-expression, decision making and interpersonal skills

Day 3 - Communicating through Conflict

You'll learn to communicate with finesse using five conflict management strategies. Turn unhealthy conflict into productive collaboration.

To see the complete list of learning objectives, visit each course page, using the links below: 

• Communicating Clearly, Constructively, Completely and concisely
• Less Stress, More Emotional Intelligence
• Communicating Through Conflict