Communicating Effectively from Anywhere

Communication is only effective when the listener’s interpreted message matches the speaker’s intended message. In this half-day course, you’ll learn to communicate effectively in remote, co-located and hybrid work situations by simplifying your message, limiting misinterpretations, and closing the gap between intent and interpretation. You’ll learn to dissect the communication process into five key components and improve each component to enhance communication effectiveness. You’ll learn tactics for thinking clearly enough to clarify emotions and intent, interpreting and sending nonverbal messages, tailoring your message and packaging it in the most effective medium. You’ll also learn effective tactics for building three relevant emotional intelligence skills, including the ability to identify emotions, effectively express emotions, and cope with difficult communication exchanges.

You'll Learn To:

• Describe how emotional intelligence can enhance your ability to communicate effectively
• Explain how listeners interpret mixed messages
• Explain the relative importance of verbal and nonverbal messages
• Describe effective tactics for clarifying your emotions
• Describe an effective approach for clarifying and evaluating the intent of your message
• Expand your emotional vocabulary
• Describe effective ways to improve your nonverbal acumen in remote, co-located and hybrid situations
• Describe the gap between speech rate and thought rate
• Explain how to exploit the speech rate and thought rate gap
• Explain the importance of caring for the listener in the communication exchange
• Describe ways to build a foundation of care and trust
• Describe tactics for tailoring your message to best serve your communication objective
• Identify 15 media options and broad guidelines for using them
• Describe and draft a communication plan for recurring messages
• Describe effective ways to identify and express emotions
• Describe effective ways to cope with difficult communication exchanges